Maintenance Requests
Most things go through your portal. Some things need a phone call.
Fire, flood or blood. That is the short version and it covers most of it.
If someone is hurt, there is a fire, or water is coming in, call. Do not file a request and wait. Same for any of these:
- No heat, no power, or no running water
- A gas smell, or a carbon monoxide alarm going off
- Flooding, or a leak you cannot stop
- Sparking outlets, a burning smell, or scorched wiring
- A sewer backup
- A door or lock that will not secure the home
- No working bathroom in the home
Call (253) 848-9393 and press 5. That line is answered outside office hours.
Everything else goes through your portal
A dripping tap, a sticky window, an appliance that is more annoying than broken. Those get scheduled.
Why the portal
It reaches the right person straight away, keeps a record you can look back at, and lets you add photos, which usually means fewer visits to work out what is wrong.
What helps us fix it faster
- Where it is and what it is doing, in plain words
- Photos or a short video
- When it started, and whether it is getting worse
- Any pets we should know about
- The best number to reach you on
Access
We will contact you to arrange a time. If you are happy for a technician to enter while you are out, say so in the request and note anything they need to know, such as a gate code or where a pet will be.
The office is open 9:00 to 5:00, Monday through Friday, closed over the lunch hour. For urgent issues outside those hours, use the emergency line above. See also Resident FAQs and Resident Resources.