Tenant FAQs

Rent is due on the 1st of the month. Our standard lease sets when it becomes late and what the late fee is, so read your own lease. Some cities add their own rules on late fees, and those apply on top.

The easiest way to pay is the resident portal, either as a one-off payment or as an automatic withdrawal you set up once. You can also pay by personal check from a resident, cashier’s check, or money order, mailed or brought to the office. We do not accept cash.

If you pay by check, put your rental address in the memo field. If the office is closed, use the mail slot to the right of the front door and label the envelope.

Resident portal

2702 E. Main, Suite A, Puyallup, WA 98372. Phone 253-848-9393, fax (253) 848-3532.

Open Monday through Friday, 9:00 AM to 5:00 PM, closed daily from 11:30 AM to 12:30 PM for lunch.

Through the resident portal, which is the fastest route and gives you a record of what you sent. You can also call the office during business hours, or come in and tell us in person.

Photos help more than anything else. So does telling us where the problem is, when it started, and whether it is getting worse.

How to send a maintenance request

Heating filters, and fresh batteries in the smoke and carbon monoxide detectors at all times. That usually means twice a year, sometimes more often. Light bulbs you can reach are yours too.

Yard care is often the resident’s responsibility, but not always. Your lease says which it is for your home.

Ask first, in writing, and wait for approval before you start. That covers paint, fixtures, flooring, mounting anything to a wall, and changes to the yard. Send the request through the portal or email the office so there is a record.

Yes. Our screening criteria require a policy with at least $100,000 in liability coverage, kept in force for the whole tenancy.

The reason is simple. The owner’s insurance covers the building and the owner’s liability. It does not cover your belongings and it does not cover you. If there is a fire, a theft, or a burst pipe, your furniture, clothes and electronics are only covered if you carry your own policy.

Most policies also cover your liability if someone is hurt in your home, and cover your belongings when they are away from the property. Earthquake and flood are usually separate, and there are often limits on jewelry and other valuables, so ask your agent what your policy actually covers.

Call your property manager for the forms. A roommate coming or going means paperwork on the lease and a decision about the security deposit, and there is a roommate transfer fee. Your manager will walk you through both before anything changes.

If you are month to month, Washington requires written notice at least 20 days before the end of the rental period. In practice that means getting it to us by about the 10th, and a day or two earlier in a long month.

If you are inside a fixed lease term, the lease sets the rules instead. Call your property manager rather than guessing.

Notice has to be in writing. Drop it at the Puyallup office or use the mail slot, fax it to (253) 848-3532, or email info@kallespm.com.

Call your property manager as early as you can. Your lease covers what happens, and the options depend on how much term is left and what the home is likely to re-rent for. Telling us early almost always leaves more of those options open.